Unveiling the spatial and temporal variation of customer sentiment in hotel experiences: a case study of Beppu City, Japan
Abstract This study examined the fluctuation of customer sentiment regarding hotel experiences in Beppu City, Japan, as reflected in TripAdvisor reviews.A total of 4004 reviews in English and Japanese, contributed by both international and domestic customers, were collected from 233 hotels in Beppu between April read more 1st, 2015, and March 31st,